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Privacy Policy

Website Usage Privacy Policy

At RepHub Ltd, we respect the privacy of our clients and are fully committed to protecting their personal information and using it only when necessary to deliver our services. This policy explains how we may collect and use personal information, and the rights and choices available to our customers, site visitors, and users regarding such information.

We strongly encourage you to read this policy in full before using our services. If you do not agree with it, you should leave our website and discontinue use of our services.

 

Types of Information We Collect

We may collect and store:

  • Contact details (name, phone number, email address, business name).

  • Project details (content brief, shoot requirements, location information).

  • Payment and billing information.

  • Internet protocol (IP) address, device details, and browser type.

  • Session analytics (page visits, time on page, navigation paths).

  • Any content or media you provide for us to work with.

 

How We Collect Information

We collect personal information when you:

  • Contact us via website forms, direct email, social media, or phone.

  • Book our services or request a quote.

  • Subscribe to marketing updates.

  • Interact with our website, which may use cookies and analytics tools to track usage patterns.

We may also contact you using the details you provide for service updates, promotions, or important notices. You can opt out at any time via email or unsubscribe links.

 

Why We Collect Personal Information

We collect personal and non-personal information to:

  1. Provide and operate our photography and videography services.

  2. Maintain customer communication and project delivery.

  3. Process payments and issue invoices.

  4. Improve our services and website experience.

  5. Comply with applicable laws and regulations.

 

How We Store, Share, and Disclose Information

Our website is hosted securely, and your data is stored on secure servers behind a firewall.
We may share limited personal information with:

  • Trusted partners or contractors (e.g., editors, assistants) necessary for service delivery.

  • Payment processors to complete transactions.

  • Analytics providers (e.g., Google Analytics) to monitor website performance.

We do not sell or rent your data.

 

Communication

We may contact you to:

  • Confirm bookings and arrangements.

  • Send project updates or previews.

  • Request feedback or testimonials.

  • Share promotional offers (with your consent).

Contact methods include email, phone, text, and social media direct messages. You can opt out of marketing at any time by emailing info@rephub.co.uk.

 

Cookies & Tracking

Our website may use cookies to:

  • Enable core site functionality (essential cookies).

  • Measure advertising effectiveness (marketing cookies).

  • Store user preferences (functional cookies).

  • Analyse site usage (analytics cookies).

You can adjust cookie preferences in your browser settings.

 

Data Retention

We keep your personal data for as long as necessary to fulfil our service obligations and for legal or tax purposes. Once no longer required, your data will be securely deleted.

 

Your Rights

You have the right to:

  • Request a copy of the data we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of your data (unless required for legal purposes).

  • Opt out of marketing communications.

 

Complaints

If you are unhappy with how we process your data, you have the right to complain to the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/concerns
Phone: 0303 123 1113

 

Policy Updates

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.”

 

Contact Information

RepHub Ltd
London, UK
Email: info@rephub.co.uk
Website: www.rephub.co.uk

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